VanillaPrepaid Com
VanillaPrepaid Com Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VanillaPrepaid Com has a 1.9 star rating from 72 reviews; 14% would recommend and 75% say they won't reuse it. Fifty percent want improved customer service.
Positive Feedback
Some users found activation and in-store payments easy and a few reported resolved replacement cards and helpful support.
Negative Feedback / Risk Areas
- Frequent reports of fraud, cards drained, and declined transactions reflecting common VanillaPrepaid Com customer complaints.
- Slow or unresponsive customer service and long waits for refunds and investigations.
- Balance, activation, and refund billing issues leaving money inaccessible.
Key Takeaways for Future Customers
- Check recent VanillaPrepaid Com reviews before buying and consider alternatives if you need reliable online use.
- Document receipts immediately and expect prolonged refund or dispute processes; contact customer service promptly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VanillaPrepaid Com has a 1.9 star rating from 72 reviews; 14% would recommend and 75% say they won't reuse it. Fifty percent want improved customer service.
Positive Feedback
Some users found activation and in-store payments easy and a few reported resolved replacement cards and helpful support.
Negative Feedback / Risk Areas
- Frequent reports of fraud, cards drained, and declined transactions reflecting common VanillaPrepaid Com customer complaints.
- Slow or unresponsive customer service and long waits for refunds and investigations.
- Balance, activation, and refund billing issues leaving money inaccessible.
Key Takeaways for Future Customers
- Check recent VanillaPrepaid Com reviews before buying and consider alternatives if you need reliable online use.
- Document receipts immediately and expect prolonged refund or dispute processes; contact customer service promptly.
Media from reviews
Red Deer, Alberta
GARBAGE! Bought card and was drained 5 minutes later
Bought a $100 card from Walmart. Activated it.
Went to use 15 minutes after buying and declined.
Looked online and 5 minutes after purchase at Walmart, it was drained by a "Hospital" in Dubai...
You can no longer register the card with a postal code to avoid this exact sort of online fraud! PURE SCAM!!
User's recommendation: AVOID! DO NOT BUY!!!
Toronto, Ontario
My card is on hold.
My card is not working, it keeps saying on hold. And the balance is still showing $250, Im not sure whats wrong. Please help.
Preferred solution: A new card
Stoney Creek, Ontario
Thank you guys are wonderful.
So hey, I went to Walmart like couple hours ago and when I went to Walmart, I bought something and when I bought it, I had the visa fellow gift card and I bought it with that gift card and right now when I went to them, I went to return the gift because the gift was not working. It was broken so when I returned it, they said we might not be able to send the money back to the court and when I got there and they told me about that and I said, can you guys do it and they said we cant do it and they said we could try and I said sure we could try And like when I check my balance on the card it says zero but I have the receipt and everything that says that I refunded my money, but the car does not have the money, but I have the paper and everything that says the money shouldve been refund to my card. I dont know whats going on, but can you guys help me I would appreciate if you guys really help me because its not a little money is a lot of money And I have family to feed at home
Preferred solution: Full refund
User's recommendation: Like if you guys will buy something, do not think about returning it because you guys might not get your money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
EXTREMELY Difficult to get a hold of anyone to talk to
I bought 300 hundred dollars worth of cards, 100 and 200 dollar cards, 100 dollar card no issues at all, 200 dollar card unusable and customer service keeps saying to call this number and that number yet their site is impossible to do anything with, lets see what kind of resolution they have for me as I am not happy at the moment
User's recommendation: Reconsider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint-Eustache, Quebec
Card on hold
My card is on hold for what reason IDK but i want it off hold ... ive been buying these cards so i can play the online casinos ...
- Always doing this too my cards any time i buy over 25
Preferred solution: My card off hold
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victoriaville, Quebec
Problems using my card
Be carfull you buy this card.
Hello i havent receved. What i whanted to unlock m'y Mastercard prepad credit card. Philippe.
Next Next time Next time read Next time read the Next time, read the instructions. Next time please read the instructions Next time please read the instructions.
Saint John, New Brunswick
This company is a scam wasn’t even a full 24 hours until my card was stolen online with no trace and sneakily said it was being used from Ontario but I live in a whole different province tried calling
I bought my card at an Irving gas station on December 16th. I activated the card later that night, then tried getting PayPal to work with the card.
The next day, I woke up, and $118 was spent on my card in a different province, so I need a refund. I tried calling multiple times; they refuse to try and help me and just tell me it was me when I have proof it wasn't me on their own website.
- Will still your money
Preferred solution: Full refund
User's recommendation: Don’t use these cards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miramichi, New Brunswick
My card is on hold.
they didnt review the question at all and its just a bot. this was such a waste of time. i do not recommend
User's recommendation: Don’t even bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Weston, Ontario
I’ve never received my refund amount
My vanilla card stopped working so I called costumer service on October 21 and she said refund will be provided but i never received.
Montreal, Quebec
My balance has disappeared from a new card, I can’t find the money
Thank you for asking! Due to issues with my bank, I had to temporarily buy prepaid cards to use on TT.
1Xx50$ Sun. 1X50$ Mon. 1X 50$Tu so Id have TT coins to enjoy while off work! Its been ruined!
And on top of it, Im still out the 50$ Tuesday! Took my 48.20$ from my card! But I have no coins! Had to make several calls, attempts online and even back at store!
Only to find out, my $ is on hold. AND UNTIL OCTOBER 28!! Im so angry! That shouldnt be legal!
Just refuse the transaction! That way I WOULD AT LEAST HAVE MY CASH! A 7 day hold on a 50$ non refillable card, is ridiculous and insulting to me! Shouldnt have been refused to begin with!
BUT TO REFUSE TO GIVE ME MY PURCHASE, BUT DARE TO KEEP MY 50$ FROM ME, FOR AN ENTIRE WEEK. IS INSULTING! Ive never seen any app nor platform who doesnt want my money! I work hard and just wanted to enjoy my days off supporting friends on TT!
Its my fun, my social interactions, it breaks up the loneliness!! IM 58 years old, and your actions ruined my planned fun weekend with my friends! I will make darn sure to NOT BUY VANILLA. Prepaid EVER AGAIN!
( I dropped 150 in less than 48 hours, and this is how Im treated!?
Ok then! NEVER AGAIN VANILLA CARDS!
User's recommendation: Do BETTER! 1. Make it easier to contact humans in customer service! I wasted a few hours trying by ll means possible, to figure out what happened to my money! Thats unacceptable! I’d love to understand in your current mentality, WHO DO YOU CLAIM TO BE PROTECTING BY CONFISCATING AND HÔLDING ….MY MONEY?! THE ENTIRE RESON FIR BUYING THEM IS TO BE ABLE TO SAFELY ADD TT coins to us for entertainment during my 3 days off! AAT LEAST IF YOU HADNT STOLE MY CASH, I could’ve used MY CASH, to do something else for myself. But nope! Yall played me dirty! Still off my last day, until 2pm Thursday. But can’t do a *** thing bcz I have zero tt coins, and zero cash to find something else to do. MY BLOOD IS CURRENTLY BOILING! OBVIOUSLY I PAY CASH WHEN BUYING TO USE ONLINE!!! IM OBVIOUSLY NOT GOING TO LINK MY BANK CARD TO THE VANILLA
Victoriaville, Quebec
Problems related to an online purchase transaction
Hello, I tried to make a transaction on TEMU. The card is blocked, but the money on my gift card is still there.
Please resolve this issue. Philippe Racicot.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Surrey, British Columbia
I wasn't working and I didn't get a refund for this
I wasn't working and I didn't get a refund for this it was 50.00 can I get it refunded to my email address at jasminechantellesaviorciara@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomeone stole from me on my card
vanilla prepaid mastercard: 520456****632112
exp: 06/27
this was taken this morning or sometime since my placement of it was not where I put it!! there was a burglary last night when my door got kicked in and harassed for years the landlord has not got means right now to protect me from this guy and friends!!
whom do not live here!!! and I've been through 89 different doors!! because of them lost my cats because they burglarized my house while I was in the hospital and I'm expecting the money back please!! I'd like my card addressed and see what's the last transactions before the 4.90 ish payment the last one I just purchased the ones before are fraud!
at least 40$ fraud but can you send me a copy of transactions!! I put my card details in and they didn't go to the next page told me to contact you. my name's Christina Ashley Condie!! I got this gift card from my ex.
he did and I did pay for the card and gave me it to use to an uber account and various things I needed like smokes etc!! the burglars got into my unit by kicking the door in last night!!
same guy as always and I was attacked while I was sleeping away!! going to make my report I just bought a phone
- Looks sexy using one
- Only five dollars more then on the card sfhoper drug mart sells them out like that
Preferred solution: Resolution agreeing with the law or money back si vous plait
User's recommendation: Pins
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Windsor, Ontario
Received 3rd replacement card and still cannot use
Did not get through. Can someone please call me?
I cannot use my money, and it is going on 1 year. This is ridiculous!
Preferred solution: Another way to use my 333.15 as the gift cards are NOT Working. This is my 3rd card and going on 1 year
Calgary, Alberta
I would like a replacement to an expired card sent out
My prepaid visa has expired. I called the number on the back of the card.
The number brought me to a recording that informed me I need to go to the website to request a replacement. The website does not have an option to replace it, although it did state that I could replace it by calling customer service. I called customer service.
It was the same recording that does not allow you to speak to anyone or request a replacement card. So frustrating.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblème de paiement - Transaction complétée mais refusée par le commerçant
Remboursement
Le 20 juillet, j'ai effectué un achat avec ma carte prépayée Vanilla sur le site Squibler.io.
Le montant de 75,20 $ a été retiré de ma carte, et la transaction est marquée comme terminée sur votre site.
Toutefois, le commerçant Squibler a affiché un message d'erreur indiquant que le paiement a échoué (Payment failure), et je n'ai reçu aucun service ou produit.
Pouvez-vous m'aider à : confirmer si le paiement a bien été complété, lancer une enquête ou un remboursement si le commerçant ne l'a pas encaissé, ou me dire comment contester la transaction.
Merci beaucoup, [Nathan Bouchard]
Les 4 derniers chiffres de ta carte Vanilla : 1044
Date de la transaction : 20 juillet
Montant exact : 75,70 $
Nom du commerçant : Squibler.io
Merci,
Nathan
- Facile
- Arnaque
Preferred solution: Full refund
Brands Related to VanillaPrepaid Com
Vanilla Gift
“1 month, lots of calls, and nobody can help me. I need to use my card. In 1 call, I have the pic. They...“
MyVanilla
“Funds were loaded and then after wards tge transa to was cancelled. .Cashap funds were loaded then...“
OneVanilla
“I want to the balance of gift card. I am not able to check a online of the card status. The card is...“
InComm
“The pin never printed out and I lost $76, and Walmart refused to help. I just wanted them to reprocess...“
Companies Similar to VanillaPrepaid Com
The Perfect Gift
“I ordered an e-gift card from perfectgift.com for $50 to Macys, to give to a friend in the n home. She...“
Visa
“This is stupid your company sucks. I never even got to talk to a person. Id go through this *** to put...“
Mastercard Gift Card
“I am trying to get in touch with somebody about my gift card. I put a dispute in, but Im not hearing...“
Spendwell
“I bought a PREPAID Spendwell card at Dollar General and loaded money unto it before leaving the store....“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You sound unstable.