Most helpful review

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Verified Reviewer
New Reviewer

I think I got stolen money

VanillaPrepaid Com - I think I got stolen money
I had like 11,41$ in my vanilla account and when I tried to buy something it said that I had 1,00$ and that someone has spent money on my account

User's recommendation: be careful with your card you never know.

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ID
#3770389 Review #3770389 is a subjective opinion of poster.
Pros
  • Easy way to pay at stores
Cons
  • Feels like a total fraud
Loss
$11
Preferred solution
Full refund

My balance is lock

VanillaPrepaid Com - My balance is lock
Balance on this card are refused all time is locka nd dont can use this for buy other have 5.62/3.62/2.71/7.45/3.41 lock all in the same make money win for compagnie ?
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ID
#4006088 Review #4006088 is a subjective opinion of poster.
Location
Montreal, Quebec
New Reviewer

Card is invalid

A new vanilla gift card , tried in many stores , it shows invalid. Tried to check the balance , still invalid.
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ID
#3940194 Review #3940194 is a subjective opinion of poster.
Location
Mississauga, Ontario
Preferred solution
Full refund

The MasterCard Vanilla gift card is invalid

Ive bought some MasterCard Vanilla gift cards. Ive paid the extra fees and taxes. I tried using them on Etsy, Aliexpress and eBay. Ive entered all the necessary informations of the card like card number, the expiration date, the security code and my first and last...
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ID
#3915853 Review #3915853 is a subjective opinion of poster.
Location
Montreal, Quebec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Issue with card

Original review updated by user Aug 15, 2022
Every time we buy these prepaid cards, they never work, despite typing in the correct information. And calling the number on the card does nothing. No help there. I don't spend my hard earned money on these cards to be ripped off like that, time and time again.

User's recommendation: Don't buy.

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ID
#3855962 Review #3855962 is a subjective opinion of poster.
Loss
$80
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I called to see how my imatter was and I waited on the phone for 10 minutes and then it went all weird and then they hung up on me

I ordered a lawn mower on my prepaid credit card and somehow my payment went to a Pandora jewelry site that I've never ever in my life ordered from and now vanilla is supposed to be doing investigation to find out what's going on and I still haven't heard anything and it's been 3 weeks

User's recommendation: Don't go to vanilla go to MasterCard.

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ID
#3755647 Review #3755647 is a subjective opinion of poster.
Location
Guelph, Ontario
New Reviewer

I lost 300 $ on prepaid Vanilla cards

It's three times I buy a 100 $ prepaid vanilla cards and they don't work why do you guys leave them in the stores my two prepaid cards ar this moment at 100 $ each are not letting me use the money on it not working And one is suppose to be on its way after 21 days still did not receive it yet in the mail
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ID
#3860571 Review #3860571 is a subjective opinion of poster.

No satisfaction from visa vsnilla

I tried to fond outtje value on my visa vanilla card Totally impossible No chats availability or telephone contact. Once I use up the card, I will never buy again and tell y story to all family and friends

User's recommendation: Never buy ihat card.

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ID
#3704736 Review #3704736 is a subjective opinion of poster.
Location
Toronto, Ontario

Terrible service

I was unable to access my gift card balance it kept repeating wrong information when I entered my number nobody to talk to willnever buy this card againno goofno good

User's recommendation: No good.

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ID
#3683268 Review #3683268 is a subjective opinion of poster.
Location
Toronto, Ontario

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Verified Reviewer
New Reviewer

Automated system says my card doesn't exist

VanillaPrepaid Com - Automated system says my card doesn't exist
The system says my card doesn't exist and I no longer have the receipt and having to write 100 symbols is bull

User's recommendation: The system says my car doesn’t exist.

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ID
#3614392 Review #3614392 is a subjective opinion of poster.
Location
Farmington, Connecticut
Loss
$105
Preferred solution
I want the card to work

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service unavailable

Tried to call the customer service, no option to actually speak to someone. Terrible service! There's no number.
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ID
#3611953 Review #3611953 is a subjective opinion of poster.
Location
Toronto, Ontario
Preferred solution
Deliver product or service ordered
New Reviewer

My cards don't work

I bought 5 /200 dollars worth of cards ,they do not work !! The stores when I bought them from said they can do nothing for me ,
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ID
#3568645 Review #3568645 is a subjective opinion of poster.
Location
Winnipeg, Manitoba
Pros
  • Feels like a complete fraud
Cons
  • Feels like a total fraud
Loss
$1000
Preferred solution
Full refund

Im having trouble on my giftcard

I can't contact anyone regarding unauthorized charges on my card. There is a one dollar charge to chat with someone about it but I don't have that on the card because of the unauthorized charges.

User's recommendation: Stay away from Vanilla gift cards.

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ID
#3538802 Review #3538802 is a subjective opinion of poster.
Location
Upper Darby, Pennsylvania
New Reviewer

Im having trouble on my giftcard

I have unauthorized transactions on my account and there is a one dollar charge to chat about the problem. I do not have the dollar needed on the card because of the unauthorized charges

User's recommendation: DO NOT PURCHASE VANILLA CARDS.

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ID
#3535256 Review #3535256 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Feels like a complete fraud
  • Feels like a total fraud
Cons
  • Feels like a total fraud
Loss
$14
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problem avec la carte

VanillaPrepaid Com - Problem avec la carte
Il manque des chiffres à ma carte il ny a que 12 chiffe que doit je faire pour avoir mon solde svp merci
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ID
#3473857 Review #3473857 is a subjective opinion of poster.
Location
Montreal, Quebec
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

My card is linked to an account i dont now

so i lost my phone and cant call support and when i try to link my card to my paypal it says linked to an other account even tho i bought it not long ago and havent linked it since this review is just for vanilla prepaid to contact me via email
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ID
#3457794 Review #3457794 is a subjective opinion of poster.
Location
Toronto, Ontario
Loss
$25
Preferred solution
Full refund

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