VanillaPrepaid Com Phone Numbers and Emails

Toll-Free Number:

  • (800) 652-9174

VanillaPrepaid Com Email:

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Contact Information

VanillaPrepaid Com Website:

VanillaPrepaid Com Help Center:

Corporate Office Address:

Interactive Communications International, Inc.
P.O. Box 48235 595 Burrard Street
Vancouver, British Columbia V7X 1A1
Canada

VanillaPrepaid Com Rating Based on 45 Reviews

Rating details

1.9
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Customer service
Product or Service Quality
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Rating stats

Rating trend

How Good is VanillaPrepaid Com's Customer Service?

kim g 69
kim g 69
Feels Disappointed | Aug 23, 2023

Once I got the right person and spoke to her. With the problem I was having after purchasing a Vanilla prepaid card. As I could not validate the card or use it online ordering. As I only use prepaid gift cards online and never my personal credit card. I do think where I purchased the card did not activate the car. Maybe then i would not have had so much troubles. One thing they really change is the number on the back of the card is 1-833-502-**** did not work as operate said not a valid number.and that is when things start to go downhill. But i will not buy another Vanilla prepaid card again. Sorry The woman I spoke to was very nice and understanding want to resolve the problem and she was a very patient person and truly understanding how upset I was. To her thank you so very much.

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Nafeesa Lcw
Nafeesa Lcw
Feels Disappointed | Jul 18, 2023

Trop de fraude je dirais ex: comment ma carte qui est emballé neuve peut-être été utilisée 2 mois avant

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Michele P Hqj
Michele P Hqj
Feels Disappointed | Apr 15, 2023

Better hope you don't need help or support. You'll be on hold indefinitely, with no way to contact them to resolve the problems which are clearly visible when you check your balance.

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Shelley R Mzu
Shelley R Mzu
Feels Satisfied | Feb 18, 2023

The night that it happened the women who took my call was excellent . She calmed me down and said that U could put in a fraudulent complaint . So it was excellent service until waiting so long for a reply . Thank you

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Charnice Lgn
Charnice Lgn
Feels Satisfied | Jan 12, 2023

I bought a $100 dollar card but before I could even use it there was a $99 charge from a company in India. The first man I spoke to was unhelpful & said he filed a dispute with their fraud department .... but when I called back 3 months later the lady I spoke to said no dispute was filed, so she assisted me and about a month later I received a new $100 card in the mail!
So a bit of a hassle, but they fully reimbursed me.

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Saryah Fgj
Saryah Fgj
Feels Neutral | Dec 27, 2022

It was easy to ca) Vanilla prepaid and activate the card.

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Summary of VanillaPrepaid Com Customer Service Calls

321 TOTAL
CALLS
05:30 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call VanillaPrepaid Com?

Cards Question:

  • “Can't pay with this card”
  • “Problems using my card”
  • “Bought a card can't use it”

Activation/ Cancellation Question:

  • “I want to activate my gift card”
  • “To cancel a pending transaction”
  • “Cancel a card”

Product/ Service Question:

  • “Not working”
  • “It’s not working”
  • “Automated system says my card doesn't exist”

Request for Information Question:

  • “How much on the card i have”
  • To check in my case
  • “Tryed to check my balance and im being askes stupid questions after sone stupid numbers”

Payments and Charges Question:

  • “Transactions dispute”
  • “Transaction”
  • “I bought a prepaid vanilla visa on te 25th of November. For some reason after i did a small purchase of over one dollar for some reason i was charged 41.00 but cacelled that i still havent recieved it back nor do i have any money on my card i never u”

Account Question:

  • “Want to know my balance”
  • “Check balance”
  • “Balance”

Refund Question:

  • “I need my $250. 00 refund from Columbia College”

Return/ Replace Question:

  • “Replacement catd”

Other Question:

  • “ACTIVER MA CARTE”
  • “J'ai acheté ma carte vanilla elle a été utilisée sans mon accord dans une épicerie et j'ai perdu tout le fond disponible”
  • “Verfication”

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